Technical support

If you have an urgent query about your planning software, you can rely on fast support from experienced experts from the architecture and construction engineering community.

And what about visiting the user forum in Allplan Connect? Users from all over the world exchange valuable experiences and offer one another advice for solving concrete tasks. Of course, you can also benefit from the extensive FAQ database. You can find a collection of frequently asked questions about Allplan and the answers to these questions.

Serviceplus customers

Serviceplus customers are entitled to professional and free support - even on Saturdays and on public holidays not observed throughout Germany. From Monday to Friday from 8 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 4 p.m. – our staff are on hand to answer your questions by telephone.

To find out more, visit Allplan Connect - Contact technical support.

Customers without Serviceplus contracts

Customers without Serviceplus contracts can consult the FAQ database ("frequently asked questions") in Allplan Connect or scan the user forum for solutions.

To submit a fee-required support request, please contact support.en@allplan.com.

Students

Users working with a student version also get the support they need. To find out more, visit campus.allplan.com.